(Items received in damaged condition not receive a full refund: a re-stocking fee will apply) Please ship your returns with care, and provide us with the tracking information if possible.ĭAMAGED ITEMS/PROBLEMS WITH AN ORDER In the rare event that your item arrives damaged or something else is wrong with your order, I will work with you to make it right. Items must be returned in new condition with their original product packaging, or buyer will be responsible for loss in value. RETURN SHIPPING Buyers are responsible for paying return shipping. Original shipping charges are non-refundable. (After your return is approved, you must ship your item back within 30 days) Items must be returned in new condition with their original packaging, or buyer will be responsible for loss in value. *Regular orders from the "Build Your Own" listings are eligible for return, so long as they are not personalized with initials or a title page.*īULK/WHOLESALE ORDERS Orders that are purchased at a wholesale/bulk discounted rate are ineligible for return/exchange except in the event of seller error or shipping damage.ĪLL OTHER ITEMS Please contact me within 14 days of receiving your order to initiate a return or exchange. Custom orders also include special orders / listings / invoices created just for you due to special requests for something that is not already available as an option for sale on the website. Absolutely EVO is not responsible for stolen mail.*ĬUSTOM & PERSONALIZED ITEMS Personalized items and special custom orders (including stamped initials and title pages) are not eligible for return. *If your package is confirmed delivered but you believe it to be stolen, you are encouraged to file a police report. Please email with your order information and details regarding any steps you have already taken to locate your package. I am happy to assist you in attempting to locate your package if you need additional help or are unable to visit your local post office yourself. Be prepared to provide the post office with your tracking number so they can better assist you. It is also not uncommon for a package to be scanned as delivered a day too early, so you may consider waiting one more day to see if it arrives.Īs the buyer and intended recipient of the package, speaking directly to your local post office or your mail carrier is the fastest way to get help from USPS when attempting to locate a package. Tracking shows delivered, but it never arrived, what do I do?Īlways check any alternate delivery locations (such as a back door, or building concierge, special package mailboxes, etc) and check with other members or your household to see if anyone already received the package. If your order is returned or cannot be delivered because the address you supplied was incorrect or insufficient, I am happy to re-ship the item to a new address once I receive it back. Please contact me immediately if you need to cancel and re-submit an order with a different address. Orders ship to the address provided during checkout, and cannot be edited once your order has been submitted. Priority International is estimated to take between 6-10 business days. Please note- shipping times outside of the US can vary greatly depending on the destination and customs.įirst class international is estimated to take between 1-6 weeks. Please note if your country is unable to receive shipments at all due to the pandemic (as specified to us by USPS), your order may be subject to a cancellation. We are unable to guarantee international delivery times or provide any sort of estimated arrival date should you choose to place an international order, and pandemic related delays are not considered an eligible reason for a refund. We have seen delivery delays of international orders taking as much as 2+ months longer than usual. (This has been extended by USPS from the normal 1-3 day window, due to disruptions caused by the pandemic)Įxpress Mail (when available) is estimated to arrive within 1-2 business days.ĭue to the pandemic, international shipping has been widely and severely impacted. Priority Mail is estimated to arrive within 2-4 business days. Please keep in mind the shipping times listed below are estimates, and situations such as major weather events, holidays, or other such events out of our control may impact shipping and delivery dates.įirst class shipping (small items only) is estimated to arrive within 3-7 business days. Shipping times do not include the amount of time it takes to make your order (see production time above) The shipping time will vary depending on your order. Shipping time for your order will vary, depending on the shipping method selected.ĭomestic Shipping Speeds (within the USA) Please see the announcement bar at the top of the website for updated production times. Production time may be extended during busy times, such as the holiday season. Orders usually take 3-4 business days to create before shipping.
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